A quote request starts a conversation. Availability, pricing, scope and shipment conditions must be confirmed separately. These website terms do not create a delivery guarantee, insurance policy or blanket limit on shipment liability.
About these terms
These terms describe use of intextsolutions.ca and the general basis for enquiries made to IntExt Solutions Ltd. (“IntExt”, “we”, “us” or “our”). Please read them with our Privacy Policy.
A website enquiry is not a delivery booking or a contract of carriage. A service is arranged only after the relevant scope, availability, price and conditions have been confirmed and accepted through the applicable booking process.
A written quotation, accepted service agreement, bill of lading or other shipment document may contain additional terms. Shipment-specific terms expressly agreed for a service govern that service, subject to mandatory law. These website terms do not create an insurance policy, a service guarantee or a new monetary limit on shipment liability.
Using the website
You may use this website to learn about our services, contact us and make legitimate business enquiries. If you act for an organisation, ensure that you have authority to provide its information and, separately, to approve any service commitment.
Do not use the site to submit false or unlawful information, impersonate another person, distribute malicious code, interfere with operation, attempt unauthorised access or collect another person’s information without authority. Reasonable access controls may be used to protect the site and its users.
Information is provided for general service-planning purposes. Content may change, and a description of a service does not mean it is available for every shipment, destination or date. Contact the team to confirm the details that matter to your request.
Quotations and booking acceptance
A quotation is based on the details supplied, including origin, destination, shipment type, dimensions, weight, volume, timing and access requirements. Incorrect or incomplete details may require a revised quotation or a different service.
Review the quote for the agreed price, taxes, included work, exclusions, timing, validity period and any stated additional charges. If an item is unclear or not stated, ask for confirmation before accepting. Do not assume that waiting time, special equipment, placement, assembly, storage, redelivery, return transport or customs-related costs are included.
Submitting the website form, receiving an automated acknowledgement or having an initial conversation does not reserve a vehicle, confirm collection or guarantee acceptance of goods. Urgent work should be discussed directly by phone.
Your shipment information and preparation
For a proposed delivery, provide complete and accurate information about the goods, the parties, the route and any handling restrictions. Notify us of any change before collection or as soon as it becomes known.
- Ensure you own the goods or are authorised to arrange their transport.
- Identify relevant dimensions, weight, value and any fragile, perishable, temperature-sensitive, dangerous or regulated characteristics.
- Provide accurate shipper and recipient contact details, addresses and receiving instructions, with authority to share personal information.
- Arrange suitable packaging, labelling and preparation unless a different responsibility has been expressly agreed.
- Explain site access, loading restrictions, stairs, elevators, appointment requirements and any equipment needed for safe handling.
Do not leave valuable or sensitive goods for an unconfirmed pickup. Packaging, specialist preparation and loading responsibilities should be agreed before a shipment is tendered.
Restricted and specialist goods
Illegal goods and shipments that cannot lawfully or safely be carried are not accepted. Dangerous goods, radioactive material, medications, controlled products, biological material and other regulated or sensitive goods require a specific review before acceptance.
Service descriptions do not establish that a particular certification, permit, packaging system, temperature capability or route is available for your shipment. Required arrangements and each party’s responsibilities must be confirmed before collection.
White-glove handling, assembly, installation, calibration, inside placement, packaging removal and temperature-controlled transport are included only when expressly agreed. A standard delivery request does not automatically include these services.
Routes, timing and delivery
IntExt receives delivery enquiries for Toronto & GTA, all of Canada and cross-border movements. Availability depends on the shipment, route, schedule and agreed service.
Transit estimates and requested delivery windows are planning information unless a specific commitment has been expressly accepted. Weather, traffic, road closures, customs procedures, emergencies and receiving-site restrictions may affect performance. The effect of a disruption, any required notification and any available remedy are determined by the applicable agreement and law.
Provide a receiving contact and appropriate handover instructions. Requirements for signatures, delivery evidence, unattended delivery or an authorised alternative recipient should be agreed in advance. If a delivery cannot be completed, the next steps and any additional work or charges must be addressed under the applicable service terms.
Cross-border and carnet movements
International and temporary-use movements may require customs documents, permits, accurate goods descriptions, declared values, origin information and a clear return itinerary. Identify who is responsible for preparing documents, acting as importer or exporter, arranging brokerage and paying duties, taxes or other government charges.
Unless expressly agreed otherwise, the party providing shipment and customs information is responsible for its accuracy and for obtaining the documents assigned to it. Do not assume that a delivery quote includes customs brokerage, permit preparation, carnet issuance or customs-related charges.
A carnet-related enquiry does not guarantee eligibility, a tax exemption or customs release. Customs authorities make their own decisions, and clearance timing cannot be assumed from a transport estimate.
Payment, changes and cancellations
Payment arrangements, invoicing details, currency and any deposit requirement must be confirmed in the applicable quotation or service agreement. These website terms do not set a standard deposit, credit period, late-payment rate or cancellation fee.
Contact us promptly if a route, date, item, receiving arrangement or other requirement changes. A change may affect the price, timing or ability to provide the service and should be confirmed before additional work proceeds.
If you need to cancel, request instructions as soon as possible. Any cancellation cost, refund or charge for work already carried out depends on the terms accepted for that service and applicable law. Do not assume that submitting an enquiry creates a non-refundable charge.
Loss, damage, coverage and claims
Tell us promptly about a loss, damage, delay or other service problem. Provide the shipment reference if available, relevant dates, a description of the issue and supporting records. Preserve the goods and packaging where safe to do so, and ask for the claim process that applies to your shipment.
Notice requirements, claim deadlines, available remedies and any valid limits of liability depend on the actual service agreement and applicable law. This page does not introduce a blanket claim deadline or a fixed compensation amount. Ask for the relevant conditions before booking, particularly for fragile or high-value goods.
A declared value is not automatically cargo insurance. Do not assume that the full replacement value, consequential loss, lost profit or delay is insured or recoverable. Any insurance or additional coverage must be expressly confirmed, including its provider, scope, exclusions and limits.
Nothing on this page excludes a responsibility, remedy or right that cannot lawfully be excluded. Shipment-specific legal rules and mandatory protections take priority over inconsistent website wording.
Website content and third-party links
The IntExt name, logo, website design and original content are owned by IntExt or used with permission, as applicable. You may view and make reasonable internal reference to the site for evaluating our services. You may not reuse our branding or present our content as your own without permission, except where the law allows it.
Banner imagery includes generated illustrations of logistics settings. It does not document a particular IntExt vehicle, employee, facility, customer or completed delivery.
Links to other websites are provided for convenience. Their content, availability and terms are controlled by their operators. Website information is not customs, legal, insurance or medical advice. We do not promise uninterrupted access or that all content will remain current at every moment.
Applicable law and updates
These website terms are governed by the laws of Ontario and the federal laws of Canada applicable there, subject to any mandatory law or jurisdictional protection that applies. An actual shipment may also be governed by other mandatory transport, customs or international rules. These website terms do not select a different regime for a shipment or remove a non-waivable right.
If part of these terms cannot lawfully apply, the remaining provisions continue to operate to the extent permitted. We may revise the website terms for future use; the updated date identifies the version. A website update does not by itself retroactively change the terms already accepted for an existing shipment.
Questions before you book
Contact IntExt Solutions Ltd. at joe@intextsolutions.ca or 416-930-7988 for a quotation, to clarify service conditions or to ask which shipment documents will apply.
For a useful starting point, tell us what needs to move, the collection and delivery locations, the timing and any handling requirements. Please keep patient information and other highly sensitive details out of the general quote form.