We use relevant information to respond to your enquiry and support agreed services. You can ask about access, correction, retention and privacy concerns. Please keep sensitive personal and healthcare information out of the general quote form.
Who this policy covers
IntExt Solutions Ltd. (“IntExt”, “we”, “us” or “our”) respects the privacy of people who visit intextsolutions.ca, request a quote, contact our team or provide information in connection with a delivery. This policy explains our approach to collecting, using, sharing and retaining personal information.
It applies to information under our control. A carrier, customs broker, payment provider or other organisation acting independently may also have its own privacy notice. This policy does not replace a shipment-specific agreement or a notice supplied for a particular service.
Information we collect
We limit collection to information relevant to the interaction or service. Depending on what you ask us to do, this may include:
- Business contact information: your name, company, email address, phone number and correspondence.
- Quote and shipment details: the service requested, collection and delivery areas, expected volume, shipment description, timing and access instructions.
- Delivery information: shipper and recipient contact details, addresses, receiving instructions and delivery records where needed for an agreed service.
- Commercial records: accepted quotations, service communications, invoices, payment status and records of an enquiry, issue or claim.
- Technical information: information that hosting and security systems may record, such as IP address, browser type, requested page and the date or time of a request.
We receive information directly from you and, where relevant, from the business arranging a delivery, a recipient or a service provider involved in the shipment. If you provide someone else’s personal information, ensure that you have authority to do so and that the person understands why it is being shared.
Why we use information
We use relevant information to respond to questions, prepare quotations, assess whether a requested service can be provided, arrange an accepted delivery, communicate about a shipment, maintain commercial records, resolve problems and protect the website and our operations.
Information may also be needed to meet legal obligations, respond to a lawful request, investigate misuse or establish and protect legal rights. We do not use information submitted through the quote form for an unrelated purpose without an appropriate legal basis and, where required, further consent.
Consent and communication choices
When consent is required, we seek it in a way suited to the information and its sensitivity. Providing contact and shipment details for an enquiry allows us to use those details to respond to that enquiry; it does not automatically subscribe you to promotional emails.
You may ask us to stop optional communications or withdraw consent to an optional use by contacting us. Withdrawal may not affect processing already carried out, records we must retain or information needed to complete an existing service. We will explain any effect on a requested service rather than treating all uses as optional.
When information may be shared
We do not sell or rent personal information submitted through this website. Where necessary for the purpose described to you, information may be shared with:
- Authorised personnel who need it to respond to an enquiry or provide an agreed service.
- Delivery partners, receiving contacts, carriers or customs-related service providers involved in an accepted shipment.
- Providers supporting hosting, website maintenance, business email, record storage or other necessary business functions.
- Professional advisers, insurers, regulators, law enforcement or other parties where permitted or required by law, or needed to address a claim or protect legal rights.
We aim to disclose only what the recipient needs for the relevant purpose. Service providers processing information on our behalf are expected to use appropriate safeguards and handle it for the authorised purpose.
Information outside Canada
A delivery across the border may require information to be provided to a carrier, receiving party, customs authority or other participant outside Canada. Website, email or business-support providers may also process or store information in another country.
Information handled abroad may be subject to that country’s laws, including lawful access by its authorities. We do not promise that all information remains in Canada. Contact us before providing sensitive information if a particular storage location or transfer restriction is important to your organisation.
Cookies, fonts and external links
The redesigned pages use WordPress and load Google Fonts. Requesting an externally hosted font can disclose technical information, including an IP address and browser request details, to the font provider. Google’s handling is described in its privacy policy.
WordPress sign-in and security features may use cookies or similar technical mechanisms. You can manage cookies through your browser; blocking essential cookies may prevent sign-in or other required functions. A font request does not depend on accepting a browser cookie.
The current redesigned pages do not include advertising pixels or optional analytics scripts. If optional tracking is added, the relevant notice and any required choice will need to be provided before it is used. Linked websites operate under their own policies; our policy does not govern their collection or use of information.
Retention and safeguards
Information should be kept only for as long as reasonably needed for its identified purpose, including completing a service, maintaining required commercial records, responding to a complaint or meeting a legal obligation. Retention depends on the record and the circumstances; this policy does not impose a single period on every type of information.
When a record is no longer required, it should be securely deleted or anonymised, subject to lawful preservation requirements and backup cycles. You can ask about the retention of a particular enquiry or record.
Our approach is to limit access to authorised users and use safeguards appropriate to the information’s sensitivity. No website, email system or method of storage can promise absolute security. Please tell us promptly if you believe information connected with IntExt has been exposed or misused.
Sensitive and healthcare information
The general quote form is for business and shipment-planning details. Do not submit patient names, medical records, prescription details, payment-card data, identification documents, passwords or other highly sensitive information through it.
If an agreed service requires sensitive information, discuss the minimum information needed and the method of transfer with our team first. A healthcare service description on this website is not an invitation to send patient information through a general enquiry.
The website is directed to business users and is not designed to collect information from children. Contact us if you believe a child has provided personal information that should be reviewed or removed.
Access, correction and concerns
Subject to applicable law, you may ask what personal information we hold about you, how it has been used or disclosed, and request access or correction. You may also ask us to review whether information is still needed or raise a concern about our practices.
We may need reasonable verification of your identity or authority before releasing information. Please do not send identification documents unless we have agreed on a suitable process. Some requests may be limited by legal obligations, another person’s privacy, legal privilege or other lawful exceptions. We will explain the applicable limitation and respond within the time required by law.
Start by contacting us so we can review your concern. You may also contact the Office of the Privacy Commissioner of Canada or another privacy authority with jurisdiction.
Contact and policy updates
For privacy questions or requests, email joe@intextsolutions.ca with “Privacy request” in the subject line, or call 416-930-7988 and ask to be connected with the person responsible for privacy matters.
We may update this policy when our services, systems or legal obligations change. The date at the top identifies the latest version. Where required, a material change affecting an existing purpose or consent will be brought to your attention separately.